Senior Technical Service Engineering… at International… · Lisle

Position Overview

As a Senior Technical Service Engineering Consultant you will be responsible managing complex product issues to resolution, as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles. This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers’ vehicles, working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.

Responsibilities

• Research, develop, and implement service repair strategies and technical solutions for vehicles in the field
• Maintain a deep technical understanding of current and upcoming products in the North American market
• Lead issue resolution for complex technical challenges, leveraging internal teams and external partners as needed
• Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues
• Prepare technical reports, service recommendations, and advanced diagnostic guidance
• Provide effective resolution of dealer and fleet complaints, ensuring timely containment and root cause identification
• Serve as a liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other internal/external groups
• Present technical findings, risks, and status updates to leadership and cross‑functional stakeholders
• Support and participate in project management activities related to investigations, product support, and service improvements
• Contribute to continuous improvement of service processes, tools, and customer experience

Minimum Requirements

• Bachelor's degree and at least 5 years of technical service engineering, automotive service or truck service experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of technical service engineering, automotive service or truck service experience
• At least 1 years of lead experience

OR

• At least 8 years of technical service engineering, automotive service or truck service experience
• At least 1 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Strong understanding of vehicle systems, components, and advanced diagnostic methods (electrical, mechanical, and software)
• Demonstrated problem‑solving ability with a proactive, solutions‑oriented mindset
• Medium and/or Heavy-Duty vehicle experience preferred
• Excellent presentation ability and verbal/written communication skills
• Ability to work independently with minimal supervision and a strong sense of ownership
• Effective interpersonal skills with the ability to work across diverse, cross‑functional teams
• Ability to manage multiple priorities and adapt to changing objectives in a fast‑paced environment
• Experience identifying risk, escalating issues appropriately, and driving closure
• Familiarity with engineering tools and drawing systems (e.g., CANalizer, PicoScope, Teamcenter, VisMockUp, or similar)
• ASE Certification a plus
• General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.