Customer Service Representative at International… · Tlalnepan…

Customer Service Representative Location: Tlalnepantla, Mexico Job Summary What’s your next big career move? If it involves driving meaningful change, we should talk. IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design. The role is based in Tlalnepantla on hybrid role. Be part of a team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference? Manage the full order-to-cash cycle (order entry, confirmation, tracking, and closure in SAP). Serve as the main point of contact for assigned customers, ensuring proactive communication. Coordinate with Sales, Planning, Production, Quality, Logistics, and Finance teams. Provide regional support to LATAM strategic accounts, resolving operational issues. Monitor and align forecast changes with global planning teams. Ensure accurate pricing, quotations, and regional price list management. Handle customer claims, billing disputes, and external non-conformities. Maintain and update master data (customers, materials, commercial conditions). Drive service excellence by ensuring on-time delivery and minimizing risks. What Makes You the Right Fit? Bachelor’s degree completed. Proven experience in Customer Service within industrial, manufacturing, or supply chain environments. Strong SAP knowledge (order management and customer service modules preferred). Solid understanding of order-to-cash processes, logistics, and supply chain operations. Advanced English proficiency (written and spoken). Experience managing high-volume operations and customized orders. Strong analytical and problem-solving skills. Ability to communicate effectively and handle complex customer situations. Highly organized with strong prioritization and multitasking abilities. How Would You Stand Out? Experience in fragrance, chemical, or FMCG industries. Exposure to regional/global account management in LATAM. Knowledge of quality standards such as ISO or GMP. Why Choose Us? Work with strategic accounts and global cross-functional teams. High-impact role supporting revenue protection and customer satisfaction. Exposure to end-to-end supply chain and commercial operations. Collaborative and dynamic work environment. Opportunities for professional growth and regional/global exposure. Involvement in key business and continuous improvement initiatives. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more