Administrative & Student Services Assistant at International… · Dubai

About Us:

Recognized as a one of the Top 10 Leading TVET School in Culinary Arts, the International Centre for Culinary Arts, Dubai, is an award-winning International Culinary Education Institution with branches in Dubai and Abu Dhabi that provides an award-winning learning experience to aspiring chefs, artisans, and entrepreneurs from the world over.

To know more about the Institution please check https://www.iccadubai.ae. See a Glimpse of Life At ICCA at https://www.iccadubai.ae/the-icca-experienceere.

Job Description

• Provide day-to-day administrative and student support to ensure smooth office and academic operations, serving as the first point of contact for student queries, requests, and administrative matters.
• Support the complete student lifecycle, including registration, admissions documentation, onboarding, batch allocation, transfers, withdrawals, attendance, and related follow-ups.
• Maintain accurate, confidential, and up-to-date student records, files, documents, and correspondence.
• Coordinate class schedules, timetables, assessments, examinations, meetings, orientations, workshops, events, and student activities.
• Prepare student letters, forms, certificates, reports, presentations, schedules, lists, and other administrative documents and reports.
• Manage appointments, meetings, calendars, and schedules for the team and management, ensuring effective coordination and avoiding conflicts.
• Coordinate travel arrangements, including flight tickets, transportation, and accommodation for staff, management, guests, and trainers as required.
• Coordinate communication between students, faculty, management, internal departments, clients, vendors, and external stakeholders.
• Support examination, assessment, graduation, certification, and result-related administrative activities.
• Coordinate with Admissions, Finance, Academic Affairs, Operations, and Student Services to ensure efficient student support and workflow.
• Assist with internal reviews, audits, accreditation, quality assurance, and maintenance of accurate, audit-ready records.
• Use MS Word, Excel, PowerPoint, and Outlook for documentation, reporting, presentations, data management, and correspondence.
• Organize and maintain office records and files, ensuring accuracy, accessibility, proper storage, and confidentiality.
• Coordinate with vendors and service providers and assist with institutional events and activities as required.
• Apply hospitality industry knowledge to support industry-specific administrative tasks, events, activities, and protocols.
• Address routine student and administrative issues and escalate complex or sensitive matters to the appropriate department or management.
• Maintain a professional, welcoming, and service-oriented approach when interacting with students, parents, faculty, visitors, and other stakeholders.
• Support the continuous improvement of administrative and student service processes and perform other duties assigned by Academic or Operations Management.

Skills & Qualifications:

• Strong English Proficiency: Excellent verbal and written communication skills in English.
• Experience in the Hospitality Industry: Previous experience in a similar role within the hospitality or education industry is an advantage
• Microsoft Office Skills: Strong command of MS Word, Excel, and other office-related tools.
• Communication Skills: Excellent interpersonal and communication skills with a focus on customer service and relationship building.
• Professional Personality: Must be well-presented, polite, and approachable always.
• Detail-Oriented: Ability to manage tasks efficiently while maintaining accuracy and organization.

Job Type: Full-time

Work Location: In person