Customer Service Representative at International… · Powai

Job Opening – Customer Service Executive (US Healthcare Voice Process)

Process: UHC (UnitedHealthcare) – US Healthcare Customer Service

Job Type: Full-time

Shift: US Shift (Night Shift)

Process Type: Voice (Inbound Customer Service)

- 5 days working 2 rotational week offs.

Salary

* In-hand Salary: ₹25k - 34.4k per month

* Gross Salary: ₹28k - 37.5k per month

Sembridge is hiring Customer Service Executives for the UHC (UnitedHealthcare) process. This is a US healthcare customer service voice process where you will interact with customers over phone calls and provide support regarding their healthcare-related concerns.

As a Customer Service Executive, you will:

* Handle inbound customer calls professionally and efficiently.

* Assist customers with queries related to healthcare plans and insurance benefits.

* Help members understand claim status, eligibility, coverage, and policy details.

* Provide accurate information regarding healthcare services and benefits.

* Resolve customer concerns while maintaining high-quality customer service standards.

* Document customer interactions accurately in the system.

* Follow company policies, compliance guidelines, and process requirements.

Eligibility

* Excellent English communication skills.

* Strong problem-solving and customer handling skills.

* Comfortable working in US night shifts.

* Basic computer knowledge and typing skills.

Perks & Benefits

* One-way cab facility provided by the company.

* Competitive salary package.

* Opportunity to work with a leading US healthcare process.

* Professional work environment with career growth opportunities.

* Training and continuous learning support.

If you're looking to build your career in an international customer service role with a reputed healthcare process, this is a great opportunity.

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person