Intern at Intermountain Health in Denver Midtown Clinic

Summary: Intermountain Health is a healthcare organization seeking an intern for their Information Technology Support department. The intern will assist with tasks and projects, gaining hands-on exposure to IT support while learning to deploy, maintain, and troubleshoot end-user devices. Responsibilities: - Under the guidance of team members, learns to resolve minor computer issues and support new and existing systems while staying current with technology changes - Documents issue details and resolutions clearly and accurately in the ITIL ticketing system - Communicates regularly with support staff regarding project progress, incidents, and service request status, responding to messages based on priority - Assists with implementing enterprise-defined hardware and software security policies under team direction - Collaborates with team members to identify solutions and complete tasks that support individual, team, and departmental goals - Gains working knowledge of departmental and facility operations while contributing to a variety of projects that support business needs - Performs other duties as assigned Required Qualifications: - High School Diploma or equivalent required - Strong research, organizational and analytical skills as well as the ability to teach users - Demonstrated ability to solve problems in a graceful and sensitive manner - Ability to successfully function in a fast paced, service-oriented environment - Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications - Experience in a role requiring effective verbal, written and interpersonal communication skills - Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard) - Strong written and oral communication skills and the ability to present ideas in user-friendly language - Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment - Strong customer service orientation with keen attention to detail Preferred Qualifications: - Familiarity with Microsoft Suite of products - Strong customer service skills - Ability to communicate effectively with end users and team members - Students in Information Systems or related field and/or equivalent work experience Required Skills: Computer Hardware, IT Support, ITIL Ticketing System, Microsoft Office, Word Processing, Spreadsheet, Database, Internet Applications, Email, Scheduling Applications, Customer Service, Analytical Skills Benefits: A generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.