InterContinental Saint Paul Riverfront→
Banquet Manager at InterContinent… · IC Saint…
Mid LevelOn-siteFull-timeIC Saint Paul, MN
Job Description
The Intercontinental St. Paul Riverfront hotel is proud to be a premier destination, in Saint Paul! Centrally located and set high above the Mississippi, our downtown hotel truly connects our guests with all St. Paul has to offer while we provide them with a luxurious stay. Our team members are loyal and dedicated, taking pride in providing our guests with a comfortable, memorable experience.
We are seeking Banquets and Events Manager, to lead our Banquets department. Our hotel hosts a considerable amount of events, like weddings, fundraisers, meetings, luncheons, and so much more. This role supervises all Banquet staff, including Servers, Bartenders, Set-up crew, Banquet Captain(s), and the assistant Banquet and Events Manager role. This is a hands on role, ensuring the delivery and execution of our event plans, and being a pivotal communicator, between all parties. This role will consist of weekend work, and a varying schedule, to meet the demands of that particular week.
ESSENTIAL DUTIES/RESPONSIBILITIES
• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Manages departmental inventories and maintains equipment.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Manages departmental inventories and maintains equipment.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Provide leadership and direction in the development of team members.
• Other duties as assigned.
JOB QUALIFICATIONS
- 3+ years of previous experience in the Food and Beverage industry required. Previous Management experience in a catering setting, hotel experience is highly favorable.
- College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. Practical experience and education will be considered as an alternative.
- Must exemplify a positive, professional demeanor, effective communicator.
- Ability to effectively deal with internal and external customers.
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to listen effectively, to speak and write English clearly.
- Thorough organization and time management skills to complete tasks efficiently and timely.
- Have knowledge of hotel food and beverage service operations. Working knowledge of alcohol service programs, cocktails, beer, wine knowledge.
- Experience with three meal period restaurant, multi units to include 24 hour in room dining and coffee shop.
- Executing high quality food, beverage and a positive overall dining experience.
- Ability to multitask based on levels of business in the food and beverage operations to include room service and coffee bar.
PHYSICAL ENVIRONMENT
- Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 50 pounds, and repetitive hand and wrist motion.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.
At Intercontinental Riverfront St. Paul, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. Intercontinental Riverfront St. Paul is proud to be an equal opportunity workplace and is an affirmative action employer.
This employer participates in e-Verify, and following acceptance of any job offer, and start of employment, the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment, this employer will provide written instructions to provide an opportunity to contact the appropriate agencies, and resolve the discrepancy, prior to taking any action against continued employment.