鲜艳餐厅服务员 Xianyan Service Attendant at InterContinent… · China

job overview职位概述

• Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

At HUALUXE ^®^, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
• Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
• Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在华邑 **^®^**酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

• 尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
• 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
• 协力成就事业 **–**充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。

Duties and Responsibilities工作职责

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

• Communicates to his/her superior any difficulties, guest comments and other relevant information

与上级领导交流有关疑难，客人意见和其它相关信息。

• Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

• Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

• Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

• Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务：

• Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

• Outlet equipment is clean

设备干净

• Equipment is sorted and stored

设备分类且存放好

• Glassware is polished

玻璃器皿擦亮

• Flatware is polished

擦亮餐具

• China is clean

清洁瓷器

• Waiter stations are prepared

准备好服务台

• Cutlery is placed for buffet and table service

摆放好自助餐桌上的餐具

• Tables are set

摆设好餐台

• Reservations are read and familiarized

阅读并熟悉预订

• Special occasions are ready

准备好特别活动

• Music is on

放音乐

• Lighting is on

开灯

• Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

• Carries out effective service by ensuring:

高效的提供服务：

• Guests are greeted and seated

迎宾并安排客人就坐

• Daily specials are explained and upsold

说明并推销每日特价

• Food orders are processed accurately

准确的下餐单

• Trays and tray jacks are effectively used

有效的利用托盘和托盘架

• Food orders are taken quickly

快速的为客人写餐单

• Payment methods are handled accurately

确的处理付款方法

• Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

• Bar is clean

清洁的酒吧

• Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

• Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

• Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务：

• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

• Promoting and selling cocktails to guests

向客人推销鸡尾酒

• Making and presenting cocktails

调配和装饰鸡尾酒

• Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

• Take appropriate action to resolve guest complaints

正确处理客人的投诉。

• Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

• Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目。