鲜艳餐厅迎宾员 Xianyan Hostess / Host at InterContinent… · China

job overview职位概述

• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
• Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
• Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在**华邑®**酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

• 尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
• 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
• 协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。

Duties and Responsibilities工作职责

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

• Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作。

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

• Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅，使用餐厅的名称。

• Inquiring if they have a reservation and noting it in the reservation book if they do

询问客人是否有预订，如有预定在预订册上做记录。

• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

• Being attentive to guest requests

周到的满足客人要求。

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

• Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录。

• Train wait staff and bus staff in hostess standards

按领位员的标准培训员工。

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

• Maintain responsibility of cleanliness of hostess stations

保持迎宾台的清洁。

• Maintain responsibility of cleanliness of all menus and drink menus

保持所有菜单和饮料单的清洁。

• Assist with beverage service

协助饮料服务。

• Assist with food service

协助食品服务。

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价。

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

• Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

• Complete dockets accurately and clearly

准确和清楚的填写收据。

• Maintain current information on all general activities of the hotel

了解当前酒店所有的活动。