Telephone Operator at InterContinent… · Philippin…

primarily responsible for handling incoming and outgoing calls, directing calls to the appropriate rooms or departments, and managing guest communication. They also handle messages, take wake-up call requests, and provide information about hotel services and amenities.

Key Responsibilities of a Hotel Telephone Operator:

Answering and Directing Calls:

Operators answer calls promptly and courteously, using a standard greeting and accurately directing calls to the correct guest room, department, or staff member.

Message Handling:

They take messages for guests and ensure they are delivered promptly and accurately.

About the Team

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.

In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

About the Company

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?