技工 Technician at InterContinental Hotels Group in China, China

job overview职位概述

Assist the Duty Engineer with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.

协助工程主管负责整个酒店及大厦的维修，确保在你的专业领域中高标准完成工作并满足客户的需要和期望。

At HUALUXE ^®^, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

• Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
• Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above the rest.
• Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在華邑 **^®^**酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

• 尽显中华礼仪 **–**向客人展示我们标志性的欢迎礼，并用谦恭得体的中华待客之道来款待我们的客人。
• 表达尊重认同 **–**我们尊重、认知每一位客人，我们记录客人的偏好，通过个性化的服务客人的尊贵身份。
• 协力成就事业 **–**悉心洞察、领会客人商务及社交的不同需求，先行一步，力求以准确高效、超越客人期望的服务，帮助客人达成目标。

Duties and Responsibilities工作职责

Financial Returns : 财务回报：

• Operate boiler and attend all repair works related to steam supply.
• 操作锅炉和参加所有蒸汽工作的维修工作。
• Maintain all additional systems which adjust the quality of boiler and laundry systems
• 维护所有额外的系统，调整锅炉和洗衣系统的质量。
• Record mechanical readings of boiler, laundry and steam system
• 记录锅炉，洗衣和蒸汽系统的机械数据。
• Attends to repairs or replacement of all bathroom / toilet fixtures in guest rooms, public areas and back-of-the-house areas.
• 参加维修或更换客房,公共区域和房子的后面区域，所有浴室/ 卫生间装置。
• Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.
• 参加酒店对所有类型的维修和维护工作，包括任何新增/ 扩展或其他任何酒店财产的维护。
• Participates in Hotel Energy Conservation Program.
• 参加酒店节能项目
• Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.
• 主动的和有远见的承担一些没有值班工程师和总工程师的指导下的预防维护工作。

People: 员工团队：

• Attend all on job training in accordance with the departmental standards and procedures
• 根据部门标准及流程，参加所有的在岗培训
• Attend all types of various technical skill training
• 参加各种类型的技术和技能培训
• Ensures that house rules are followed and obeyed.
• 确保遵守酒店的规定。
• Ensures punctual attendance and adherence to duty schedules by all subordinate staff.
• 确保所有的下属员工按时上班并遵守工作时间表。
• Ensures that personal grooming and hygiene standards are being observed.
• 确保检查个人仪容仪表和卫生标准。
• Ensures all Engineering Standards and Procedures as issued from time to time are followed.
• 确保随时签发的所有工程标准及流程得以遵守。
• Insure Hotel Rules and Regulations are fully followed, avoid any of the followings, but not limited to:
• 确保完全遵守酒店的规章制度，避免以下的任何情况发生，但不限于：

1. Sleeping whilst on duty当班时睡觉
2. Late arriving at beginning of shift上班迟到
3. Early departure at the end of the shift早退
4. Not following up on guest complaints不跟进客人的投诉
5. Not adhering to grooming standards不遵守仪容仪表标准

Guest Experience: 宾客体验：

• Complete all work orders related interior decoration as requested by hotel various departments to meet customer requirements
• 完成酒店各个部门要求的与室内装修有关的所有工作单上的任务，以满足客人的需求
• Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.
• 必要时或在主管的指导下，与酒店客人及外部承包商沟通合作。
• Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.
• 必要时与其他部门沟通合作，为宴会、促销及节日提供额外或专门的服务。

Responsible Business: 企业责任：

• 显示意识洲际酒店个人保护装备(PPE)的政策和程序,并确保所有的程序都被安全地进行,在PPE指导方针下，确保你的直接下属做同样的事情
• Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same
• 意识到谨慎职责和坚持工作场所的卫生和安全，相关的各种IHG的制度和程序
• Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures
• 熟悉财产安全、急救、火灾和应急程序和操作设备安全、理智
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• 自主纠正一些危险状况，通知主管一些潜在危险
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• 按照IHG标准执行定期的火警测试
• Carries out regular fire alarm test as per IHG standard
• 按照酒店要求做安全事件和事故的日志
• Log security incidents and accidents in accordance with hotel requirements
• 确保车间和相关领域都保持在一个整洁条件下
• Ensures that the work shop and related areas are kept in a clean and tidy condition.
• 遵守酒店的健康、安全与卫生政策
• Complies with Hotel's Health, Safety & Hygiene Policy.

Perform other duties as assigned by superior.

履行上级分派的其他职责。

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

身体需求-这里提到的身体需求是指：员工必须能顺利地完成基本工作。同时也可能安排一些合理的调整来确保身体不健全的人能够发挥基本的作用。

Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus.

该项工作对视力有特别的要求，包括近间隔视力、远距视力、合理的色彩视觉、周边视觉、深度视觉以及视觉焦点调整的能力

Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

工作环境 **-**这里提到的工作环境特征代表的是：当一个员工在执行基本工作功能时的遭遇。合理的调整也可能被安排来确保身体不健全的人能发挥基本的作用。

Hotel 7 days a week, 24 hours a day. All employees must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours.

酒店的营业时间为一周七天，一天24小时。所有的员工必须了解到这点，同时也要知道有时可能有必要根据商业需要安排员工换班。此外，每个员工都需要明白：企业决定工作时间，有时可能安排一周工作少于40小时，而其他时候则需要一周工作超过40小时。