Team Leader 服务领班 at InterContinental Hotels Group in China, China

In the absence of a Supervisor, conducts shift briefings to ensure hotel activities and operational requirements are known

在主管缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

Supervise cash handling and banking procedures

监督现金的处理和存放程序。

Prepare daily banking and cash flow reports

编制每日存款和流动资金报告。

Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

Deal with irregular payments

处理异常的付款情况。

Supervise the maintenance of service equipment

监督服务设备的维护保养。

Monitor standards of guest facilities and services

监督客用设施和服务的标准。

Control stock and monitor security procedures

控制存货和监督保安成序。

Assist with menu and wine list creation

协助菜单和酒水单的设计工作。

Supervise functions

监督各项职能。

Supervise outlet service

监督餐厅的服务。

1 years related experience or an equivalent combination of education and experience. Captain experience preferred.

1 年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具领班经验优先考虑。