Spa Manager - Local at InterContinent… · Thailand

• Ensure outstanding guest experiences by anticipating preferences and exceeding expectations.
• Oversee spa operations, maintaining pristine facilities and high service standards.
• Lead and develop a skilled team of receptionists and therapists, ensuring expert service.
• Deliver a seamless, personalized spa journey from booking to departure.
• Uphold standards while adding creativity and warmth to guest interactions.

We create truly memorable experiences for our guests. We’re searching for a Spa Manager to lead our spa team in delivering exceptional service and rejuvenating guest experiences.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

What We Need from You:

Every day is different, but you’ll mostly be:

• Ensure exceptional guest experiences by understanding their preferences and exceeding expectations.
• Oversee all spa operations, maintaining pristine facilities and top-tier service.
• Lead a team of skilled receptionists and therapists, ensuring they provide expert knowledge with a personal touch.
• Deliver a seamless, personalized spa journey from booking to departure.
• Follow standards and procedures while adding creativity and warmth to guest interactions.
• Recruit passionate, personable individuals who embody hospitality.
• Foster a positive work environment that supports team growth and individuality.
• Maintain high service standards through clear communication, respect, and teamwork.
• Ensure staff present a polished, professional image in line with company guidelines.
• Provide development opportunities and ensure compliance with legal requirements.
• Create a calm, relaxing environment where guests feel valued and staff thrive.
• Ensure first and last impressions are memorable and positive.
• Maintain a welcoming atmosphere, from arrival to checkout.
• Guarantee accurate billing and a smooth guest experience.

What you can expect from us

We provide a supportive and inclusive work environment with a competitive salary, comprehensive benefits, full uniform, hotel discounts, and excellent training opportunities. At IHG Hotels & Resorts, we celebrate diversity, equality, and respect, encouraging everyone to be themselves at work. Through a culture of trust and our myWellbeing framework, we support your growth, health, and overall wellbeing, helping you belong, develop, and make a meaningful impact within our global family.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience. Please apply through the IHG Careers website or contact the Human Resources Department at Kimpton Kitalay Samui directly. Shortlisted candidates will be contacted for further interviews.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.