Social Events Manager 会议销售经理 at InterContinent… · 中国

Duties and Responsibilities工作职责

• Under the direction of the Crowne Meeting Director must ensure all meetings inquiries are handled within meeting success standard procedures and always meet 2-hour turnaround standard.

在皇冠会议总监的指引下，必须确保所有会议都在成功会议的理念之上进行并实现两小时可转变的标准

• Be informed on sales and business quoted to ensure business is maximized. At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities of service.

熟知业务价格情况，确保商业任务的数量，了解客人需要的同时，运用管理技巧销售酒店的设施和服务，从而达到酒店预期的收入总值。

• Support the Hotel Sales and meeting team with site inspection, client entertainment, familiarization and other events that form part of the sales and marketing revenue plan.

支持酒店会议销售团体的工作并成为市场销售收入的主要部分。

• Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation in a timely manner.

确保客人的需求得到详细的落实和记录，从而保证酒店的正常运行。

• Act as primary point of contract to detailed meeting/event planning, working closely with banquet operation, F & B management, Reservation, Rooms Division operation, Finance and external suppliers.

熟知酒店各种会议的详细情况，并与酒店各个部门保持紧密的联系。

• Ensure regular client contact when meetings/events are in-house and ensure all hotels operational details are executed correctly.

确保与回头客保持联系，并准确的执行酒店的运作详细任务。

• Ensure correct and accurate billing and confirm with client upon conclusion of event.

在活动被确定之前与客人确认活动的顺序。

• Follow up with client to obtain event feedback and identify further business opportunities.

追踪客人的回馈从而明确更多的商业机会。

• Assist Crowne Meeting Director to conduct regular competitor’s survey.

协助皇冠会议总监做竞争对手的调查。

• Ensure client feedback is communicate and acted upon internally and manage resolution of any issues with the client within 48 hours.

在48小时内根据客人的回馈，与之交流并解决问题。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct NA

直接 无

Indirect NA

间接 无

Key Metrics –

主要绩效指标

• Sales Target

销售目标

• MSTS point Target

MSTS分数指标

• PCMR enrollment and revenue

PCMR的录入和产生的收入

• Annual Performance Review

年度个人绩效评估

About the Team

作为世界上首个以及颇具全球化的奢华酒店品牌，洲际酒店及度假村自上世纪 40 年代以来便引领着全球旅行市场的发展，我们热衷于分享专业的寰宇知识和本地文化智慧，塑造优美宜人的旅居环境。我们十分自豪能够代表洲际酒店® 品牌的形象，成为品牌的一员。加入我们，唤醒内心深处对旅行的渴望、对文化的热情和对多元化的欣赏。对于希望探寻全球各地多样性视角的宾客，我们可以为您打造灵感迸发的体验。如果您希望尝试各种机遇，我们热情欢迎您加入最具国际化规模的奢华酒店品牌。

About the Company

在 IHG，我们言行合一。作为全球领先的酒店集团之一，我们致力于展示真正的待客之道。无论在世界上的哪个地方，我们的宾客和同事都能感受被欢迎、关心、认可和尊重的感觉。想要成为旅程的一员？