Restaurants Manager at InterContinental Hotels Group in Malta, Malta

As Restaurants Manager, you will be responsible for the day-to-day operations of our F&B outlets at voco Hotel Malta. In this position, you will be working in a fast-paced environment and in a challenging role which will give the opportunity to learn, grow, and be successful.

Responsibilities

• Be present at the allocated restaurant and supervise the day-to-day processes to ensure smooth operations at all times.
• Lead, coach and train respective team members while continuing support towards a highly efficient and engaged workforce.
• Contribute to the profitability of the department by maximizing sales and introducing innovative and revenue generation ideas.
• Knowledgeable of Food and Beverage service brand standards and follow all outlet policies, brand and quality standards and operating procedures.
• Maintain all areas of your outlet in a safe, hygienic and presentable state at all times.
• Be customer oriented, ability to cater to customers’ needs promptly and effectively and ensuring exceptional customer experience and high guest satisfaction.
• Prepare weekly manning schedules, employee training plans, payroll and operating costs according to budget.
• Identify labor efficiencies by working together with the rest of the F&B team in creating cross outlet synergy to capitalize on resources.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Qualifications

• Previous experience working at management level, within a restaurant / Hotel environment
• Familiarity with restaurant management software, like OpenTable
• Customer focused and ability to listen and respond to demanding customer needs by ensuring high delivery standards of customer service
• Interpersonal skills and excellent verbal and written communication skills
• Excellent leadership skills with the ability to manage, develop and inspire the workforce
• Flexible working within operational hours and not limited to (e.g. evenings, holidays, weekends)
• Maintain positive attitude, warm personality, attention to detail and smart appearance
• Resilient and energetic to be able to work in a high pressure and high pace environments

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.