Restaurant Manager at InterContinent… · United…

We are seeking a dynamic and experienced Restaurant Manager to lead and elevate our restaurant operation. This is a senior leadership role ideal for a passionate hospitality professional with a strong operational mindset and deep expertise in wine and beverage service.

Key Responsibilities

Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking dean and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Here local foodies and intrepid travellers alike gather to create memorable tales.

Join us to help create a London experience like no other!

As our Restaurant Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

As a Restaurant Manager at Fitz’s Brasserie, you will play a key role in delivering outstanding hospitality. You will work collaboratively with the front-of-house and kitchen teams to ensure guests receive warm, attentive, and efficient service in a stylish and welcoming environment.

Key Responsibilities:

• Lead, motivate, and manage front-of-house staff to ensure exceptional service standards.
• Oversee daily restaurant operations, including service flow, staffing, and customer satisfaction.
• Develop and maintain a positive team culture focused on collaboration, accountability, and excellence.
• Manage and enhance the restaurant’s wine program, including selection, procurement, and inventory.
• Provide expert wine recommendations to guests and train staff in wine knowledge and pairing.
• Deputise for the Restaurant General Manager in their absence/days off.
• Ensure compliance with health, safety, and licensing regulations.
• Manage guest feedback professionally and resolve concerns promptly.
• Monitor financial performance, including cost control, budgeting, and revenue growth.
• Collaborate with the kitchen team to align food and wine offerings.

Requirements

• Proven experience as a Restaurant Manager or in a senior hospitality leadership role
• Strong sommelier background with advanced wine knowledge
• WSET Level 3 (Diploma preferred) or equivalent qualification
• Demonstrated leadership capability with excellent team management skills
• Strong communication and organizational abilities
• Commercial awareness with a results-driven approach
• Passion for delivering outstanding guest service

What We’re Looking For

• A hands-on leader who thrives in a fast-paced, luxury hospitality environment
• Someone with a refined palate and enthusiasm for wine culture and education
• A strategic thinker who can balance operational excellence with creativity

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Restaurant Manager enjoys a range of benefits including:

• £43,000 per annum plus service charge and other great IHG perks!
• 31 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata)
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Food and Beverage discounts at the Fitz’s Bar & Parlour and Fitz’s Brasserie
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• We provide every employee company sick pay and life insurance.
• Most importantly, we’ll help you grow and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

You must meet the legal requirements to work in the UK.

About the Team

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

About the Company

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?