预订员 Reservations Sales Agent at InterContinent… · China

job overview职位概述

• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。

At Crowne Plaza® we want our guests to relax and be themselves which means we need you to:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

在**皇冠假日®**酒店，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

• 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并 体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
• 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽 力协助宾客获得成功。

DUTIES AND RESPONSIBILITIES工作职责

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

• Promote the Hotel’s (and ICHG generally) products and services

推销酒店（以及整个洲际酒店集团）的产品和服务

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

• Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

• Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

• Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

• Accept wait list reservations

接受等候单上的客人预订

• Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

• Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

• Record special billing arrangements for groups and conventions

对团组或会议的特别账单安排进行记录

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系要求信用审批的预订事宜

• Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，酬宾，促销活动的信息

• Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

• Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理人和商业机构的报告等）

• Prepare reservation sales reports

准备预订销售报告