Reservations Agent at InterContinent… · Malaysia

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

Your day to day

• Maintain professional grooming, follow hotel policy and brand standard
• Look smart – wear your uniform with pride
• May assist with other duties as assigned by management
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Guest Experience

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Record and process reservations made by phone/ fax/ email
• Accept and follow up wait list reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
• Maintain knowledge of special rates/ offers/ promotions
• Be a friendly face and helping hand to our guests

Responsible Business

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Record and process reservations made by phone/ fax/ email
• Accept and follow up wait list reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
• Maintain knowledge of special rates/ offers/ promotions
• Be a friendly face and helping hand to our guests

Financial

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Follow up pre-payment for advance purchase and Wholesales FIT bookings