The Learning and Development Associate supports the planning, coordination, and implementation of training and development initiatives to enhance colleague skills, engagement, and performance in line with IHG standards and hotel objectives.

This role assists in administering learning programs, monitoring training compliance, coordinating onboarding and development activities, and supporting a culture of continuous learning throughout the hotel.

DUTIES AND RESPONSIBILITIES

Training Coordination

• Assist in the planning, scheduling, and coordination of training programs, workshops, and learning initiatives.
• Coordinate logistics for training sessions including venues, materials, attendance, and schedules.
• Support orientation and onboarding programs for new colleagues.

Learning Administration

• Maintain accurate training records, attendance, and learning documentation.
• Track completion of mandatory training and compliance requirements.
• Assist in preparing monthly training reports, training hours reports, and development trackers.

Program Support

• Support the implementation of IHG learning programs, colleague development initiatives, and engagement activities.
• Assist in conducting training needs analysis and gathering feedback from participants.
• Coordinate with department trainers and leaders for departmental training activities.

Employee Development

• Support programs focused on colleague growth, service culture, and leadership development.
• Assist in organizing engagement activities, recognition programs, and learning campaigns.

Compliance & Standards

• Ensure training activities align with IHG brand standards, company policies, and audit requirements.
• Support preparation for training audits and compliance reviews.

Administrative Support

• Prepare training materials, presentations, and internal communications related to learning programs.
• Provide general administrative support to the Learning and Development function.