Guest Experience Internship - Kimpton… at InterContinent… · España

What’s the internship?

As Guest Experience intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll be supervised by the Guest Experience Manager.

Your day-to-day

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. • Check guests in, provide information on hotel services and room location. • Ensure required identification is taken from guests at check-in in line with local legislative requirements • Answer phones in a prompt and courteous manner. • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. • Accommodating general and unique requests.

What we need from you

• Currently studying a bachelor’s degree in hospitality or related field. • Previous hotel knowledge and experience in operational departments will be valuable. • Must be fluent in English. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.