General Manager - Mayfair Hotel… at InterContinent… · Australia

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.

Join the iconic Mayfair Hotel Adelaide as we embark on an exciting new chapter! General Manager - Mayfair Hotel, Adelaide Nestled in the heart of Adelaide’s vibrant CBD, the elegant Mayfair Hotel is entering a new era of excellence, joining the IHG Hotels & Resorts family in December 2025 and converting from Mayfair Adelaide to Kimpton Adelaide in Q3 2026. Known for its timeless charm, boutique luxury, and exceptional service, the Mayfair offers guests a truly memorable stay just moments from Rundle Mall, Adelaide Oval, and the city’s best dining and cultural attractions.

This is an exciting opportunity to be part of the transformation journey as we blend the Mayfair’s distinctive character with IHG’s world-class systems and Kimpton’s signature spirit, a brand celebrated globally for its heartfelt hospitality, locally inspired design, and warm, inclusive approach to luxury. Be part of shaping Adelaide’s first Kimpton hotel, where individuality, creativity, and connection come together to redefine modern boutique hospitality.

Our new General Manager will take full ownership of the hotel’s success, driving financial results, inspiring our people, and ensuring every guest leaves with lasting memories. If you’re ready to lead from the front, this is your moment.

Your day-to-day: As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:

• Establish performance and development goals for head of departments, and provide mentoring, coaching and regular feedback to enhance performance.
• Maintain compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations.
• Build relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Ensure a safe and secure environment for guests, colleagues and hotel assets while ensuring the hotel complies with health, safety, and regulatory standards.
• Develop programmes and initiatives to increase team engagement, carefully manage change periods, and achieve against performance/hotel metrics.

What we’re looking for in you:

• Proven General Manager experience, ideally in Luxury & Lifestyle brands would be an advantage.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Refurbishment/ rebranding/ project management experience.
• A background within F&B and working on new restaurant concepts.
• Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.
• Expertise across hotel operations, revenue management, and customer and brand service standards.
• Must speak fluent English.
• Unrestricted Australian working rights.

About the Team

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

About the Company

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?