前台主管 Front Desk Supervisor at InterContinent… · China

DUTIES AND RESPONSIBILITIES工作职责

FINANCIAL RETURNS:

财务回报：

• Maximize occupancy, revenue and average rate while maintaining high service standards
• 在保持服务的高标准的同时将入住率、收益和平均价格最大化
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行

OUR PEOPLE:

员工团队：

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况，包括：
• Maintenance of guest information
• 维护客户信息
• Maintenance of information about local events
• 维护当地活动的信息
• Compile occupancy statistics
• 统计入住情况
• Supervise the use of he public address system
• 监督公共广播系统的使用
• Supervise group bookings
• 监督团组预订情况
• Assisting with serious complaints
• 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动，包括：
• Cash handling and banking procedure
• 现金处理和银行业务程序
• Dealing with irregular payments
• 处理非法支付情况
• Instructing staff in credit policies and facilities
• 就信用政策和设备对员工进行指导
• Instructing staff in cash security procedures
• 就现金安全程序对员工进行指导
• Carry out debtor control
• 实施应收帐款控制
• Prepare reports
• 准备财务报告
• Supervise the cashiering system
• 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。

GUEST EXPERIENCE:

宾客体验：

• Ensure staff provides guests with prompt service, professional attention and personal recognition.
• 确保员工为宾客提供快捷、专业和个性化的服务。
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• 如无房则婉拒来客，以免丧失信誉

RESPONSIBLE BUSSINESS:

企业责任：

• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
• 定期审查所有财务交易，确保遵守政府法律及数据隐私要求等。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力

Qualifications –

学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。

Experience –

经验

• 1 year experience in guest / customer service, or an equivalent combination of education and experience.
• 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。