楼层服务员 Floor Attendant at InterContinental Hotels Group in China, China

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Able to speak, read and write English • 具有说，读和写英语的能力。

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
• Replenishes guest supplies
• 补充客用品。
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
• Reports damage or malfunction in hotel rooms to superior
• 向上级汇报酒店客房内的损坏或故障情况。
• Maintains equipment in proper state of cleanliness and repair
• 保证设备的清洁和修缮。
• Maintains a section room report
• 完成区域客房报告。
• Maintains a daily room checklist
• 完成每日客房检查工作单。
• Meets with superior and takes on daily assigned tasks
• 与上级会面并承担每日分配的任务。
• Reports and submits lost and found articles to superior immediately
• 及时向上级汇报和上交与客人遗失物品。
• Report guest complaints to superior immediately
• 及时向上级汇报客人的投诉。
• Reports unusual behavior/activities on floors to supervisor
• 向上级汇报楼层里的反常行为和活动。
• Records room status in allocated section accurately
• 准确记录在划定的区域内的房间情况。
• Complies with hotel’s health, safety and hygiene policy
• 遵守酒店的健康、安全和卫生政策。
• Adheres to personal grooming and hygiene standards
• 保持个人仪容和卫生标准。
• Attends meetings and training sessions as required
• 按要求参加会议和培训活动。
• Creates and maintains floral arrangements
• 制作并保持插花。
• Carry out valet services when required including delivery of linen or processing laundry orders
• 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。