InterContinental Hotels Group→
Executive Housekeeper at InterContinent… · Malaysia
Skills
Job Description
An Executive Housekeeper leads the housekeeping department to ensure impeccable cleanliness, presentation, and comfort throughout guest rooms and public areas. This role manages housekeeping staff, oversees daily operations, schedules deep cleaning and maintenance programs, and ensures compliance with brand standards and hygiene regulations. The executive housekeeper controls inventory of linens and supplies, manages budgets, and collaborates closely with front office and engineering teams to maintain high service quality. Strong leadership, organizational skills, and attention to detail are essential.
Executive Housekeeper
Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.
Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.
WHAT WILL I ACTUALLY BE DOING?
Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role.
You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow.
You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.
Regarding the role, it’s as the job title says really, you are responsible for keeping our ‘house’ clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests.
You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.
Responsibilities include but are not limited to the following:
People
To monitor overall Housekeeping and to ensure guests receive prompt and courteous services and overall operational tasks.
Monitor housekeeping operation to ensure rooms, public area and particularly those of known repeat guests and other VIPs receive special attention.
To supervise all housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering.
Establishes and maintains effective employee relations.
Conducts appraising functions such as hiring, performance, counselling, suspending and dismissing staff, if necessary, to ensure appropriate staffing and productivity. Consult with section heads and DOPC / HR Manager or delegate as appropriate in performing these duties.
Identify training needs, develops formal training plans and implements training sessions.
Monitor schedule routine by the Asst Executive Houskeeper and supervisors for all section of all hotel areas.
Inspects VIP guestrooms and all housekeeping areas on a regular basis.
Conducts Housekeeping regular (departmental) meetings.
Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees.
Ensure all team members are familiar with in-house facilities for the purpose of assisting guests.
Controls and arranges on an on-going basis, department costs to ensure performance against budget.
Prepare capital budget, which includes purchase of furniture, equipment, renovation and building facilities that would improve service of the hotel.
Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.
Maintains a steady flow of communication to General manager and Hotel Manager or delegate and to other department division heads.
Make recommendations to management on equipment, work methods, supplies and decorations.
Establish the organization chart of the housekeeping department and delegate authority.
Understand and explain to the staff policies and guidelines set by the management. Evaluate periodically and recommend changes if needed.
To control minibar inventory.
Care of indoor and outdoor landscape.
Supervises outside contractors to ensure contractual compliance.
Implement and control housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
Evaluate change in guest needs, the guest mix and competitive set, to recommend appropriate products/services and operational changes as necessary.
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
Be an inspiration to all Hotel staff to achieve luxury level of performance.
Interact in a positive way with other departments to ensure a luxury guest experience.
Must be an example of Kimpton values, brand standards, and a champion of grooming and appearance guidelines.
Performs related duties and special projects as assigned.
Delegate to, supervise all Managerial staff within the Department, and assist them in preparing work schedules.
Confirm to and enforce policies, procedures, rules, and regulations as laid down by IHG and the Hotel to achieve the highest levels of uniformity and guest service.
Performs special duties as required by the superior.
Responsible for the cost-effective rostering of all staff in the Housekeeping Department and Public Areas cleaning.
The main objective of the Housekeeping in rostering, is to keep salaries to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
Monitor staff attendance and assist in planning work schedules.
Prepare various monthly reports as required.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the
Department explaining new directions and policies and procedures at
the same time.Prepare the annual capital budget.
To control losses on mini-bar and obtain higher sales.
Responsible to ensure that all staff under jurisdiction is always immaculately.
groomed, e.g.:Correct and complete uniform, personal hygiene, i.e., hair, make-up etc.
Identify training needs, develops formal training plans and implements training sessions.
Establishes and maintains effective employee relations.
Guest Experience
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Carry out special requests from guests, VIPs, repeat visitors and club members.
- Help guests with their questions and complaints to achieve complete guest satisfaction.
- Look smart - wear your uniform with pride.
Responsible Business
- Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
- Reunite items with owners - and log any lost and found property.
- Perform other duties as assigned. May also serve as manager on duty.
Financial
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
- Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.
It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential.
WHAT WE’RE LOOKING FOR
A focused and motivated Executive Housekeeper with a passion for hospitality, a strong sense of integrity, attention to detail, and a drive for continuous improvement. The ideal candidate will bring both professionalism and personality to the role, along with creativity and a commitment to maintaining high housekeeping standards.
WHAT WE NEED FROM YOU
Diploma or degree in Hospitality Management or related field (preferred).
Minimum 3 years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role in a luxury hotel or resort.
Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).