Concierge 礼宾部主管 at InterContinental Hotels Group in 中国, China

Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries, supervises the issue of keys, mail, messages, telegrams and parcels to the guests. Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. 负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询，管理客人的钥匙、信件、留言、电报和包裹等，协调客人的需求，要求和问询以确保提供卓越和超值的服务。

• Conduct effective shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班说明工作，以明确酒店活动和运营要求

• Maintain detailed knowledge of the activities of the day and alert to any potential problems

详细了解当日活动情况并留意各种潜在问题

• Consult Log Book for information/request left by outgoing shift

查阅交班人员的工作日志，寻找相关信息和要求

• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理

• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日

• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

保证供应足够的表格和手册，并确保其质量达到酒店标准

• Works with Superior on manpower planning and management needs

   与上级领导进行人力规划和管理需求。
  

• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资进行管理

• Record incoming registered mail, telegram, parcel, in appropriate file

在相应的档案上对寄给客人的挂号信、电报、包裹和进行记录

• Night staff check mail, message of expected guests against the system/computer and expected arrivals

夜班人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收

• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息

• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理

• Assist guests with all inquiries, both hotel and non-hotel related

   协助客人各种与酒店相关或无关的问询