InterContinental Hotels Group→
Club Lounge Supervisor at InterContinent… · Philippin…
Mid LevelOn-sitePhilippines, Philippines
Skills
food and beverage servicecustomer servicecommunicationleadershipteam managementattention to detailproblem solving
Job Description
A Club Lounge Supervisor is a hospitality professional responsible for managing the executive or club lounge area in hotels, resorts, or upscale establishments. These lounges usually serve VIP guests, loyalty members, or guests staying in executive rooms/suites.
Main Responsibilities
A Club Lounge Supervisor oversees both guest experience and lounge operations.
1. Guest Service
- Welcome and assist VIP or executive guests
- Handle guest requests, complaints, and special arrangements
- Ensure personalized and high-quality service
2. Lounge Operations
- Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails)
- Maintain cleanliness, ambiance, and service standards
- Ensure food and beverage items are properly displayed and replenished
3. Staff Supervision
- Lead and train lounge attendants
- Create staff schedules
- Monitor staff performance and service quality
4. Coordination with Hotel Departments
- Work with Front Office, Housekeeping, and Food & Beverage teams
- Ensure VIP guest preferences are communicated and prepared
5. Inventory & Reporting
- Monitor lounge supplies and stock levels
- Prepare daily reports for management
Key Skills Required
- Excellent customer service and communication
- Leadership and team management
- Attention to detail
- Knowledge of food & beverage service
- Ability to handle VIP guests and complaints professionally
Work Environment
Common workplaces include:
- Luxury hotels
- Business hotels
- Airport lounges
- Private executive lounges