中餐厅服务领班 Chinese Restaurant Team Leader at InterContinent… · China

Job Summary – (Role Summary)

工作概述﹣－(职位概述)

• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

 在餐厅适当地欢迎宾客和潜在宾客，使用技能和个人的社交技巧使客人获得最好的用餐体验。

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:

 在餐厅前面迎接所有宾客和潜在宾客，确保完成以下工作：

       -   Ensure the restaurant is ready to receive guests prior to opening and that both             wait staff and tables are ready in line with opening standards

           确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规        范

       -   Ensure restaurant operating equipment is clean and in working order

           确保餐厅运营设备的清洁并正常工作

       -   Maintain impeccable uniform and personal presentation standards in                           accordance with hotel policy

           按照酒店的规定保持工服和个人仪表的高标准

       -   Welcome guests to the Restaurant, by using the Restaurant name

           迎客人光临餐厅，使用餐厅的名称

       -   Inquire if they have a reservation and note it in the Table Management System            if they do

           询问客人是否有预订，如有预定在预订册上做记录

       -   Create a reservation for them with their dining preferences if they do not and         note it in the Table Management System

           为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录

       -   Be attentive to guest requests

                  周到地满足客人要求

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐

• Take telephone bookings and document in the Reservation book according to restaurant standards

 接听电话订位并按餐厅的规范在预订冊上记录

• Train wait staff and bus staff in hostess standards

 按领位员的标准培训员工

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件

• Maintain responsibility of cleanliness of hostess stations

 保持迎宾台的清洁

• Maintain responsibility of cleanliness of all menus and drink menus

 保持所有菜单和饮料单的清洁

• Assist with beverage service

 协助饮料服务

• Assist with food service

 协助食品服务

• Maintain detailed knowledge of menu, including daily specials

 对菜单有具体的了解，包括每日特价

• Ensure tables are cleared quietly and efficiently

 确保迅速且高效地清理餐桌

• Carry food and beverage trays in a safe manner to minimize breakages

 安全地托举餐盘使破损降到最低

• Complete dockets accurately and clearly

 准确和清楚地填写单据

• Maintain current information on all general activities of the hotel

 了解当前酒店所有的活动。

Attributes

工作特征

• Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level

 以积极的态度和良好的团队精神为客人提供高质量的服务

• Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house)

 在酒店内任何地方（前场或后场）自始至终对客人或是同事保持微笑和问好

• Have pride in personal appearance, makeup and clothing

 对于自我形象，化妆和着装感到自豪和自信

• Remain confidential about all matters of such nature.

 对于一切保密事宜保密