中餐厅服务员 Chinese Restaurant Attendant… at InterContinent… · China

Job Summary – (Role Summary) 工作概述﹣－(职位概述)

• Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量 • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度

Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作)

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务 • Communicate to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息 • Establish and maintain effective employee working relationships 与员工建立并保持良好的工作关系 • Attend and participate in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议 • Attend and participate in training sessions as scheduled 参加和参与计划好的培训课程 • Prepare for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务： - Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 - Outlet equipment is clean 设备干净 - Equipment is sorted and stored 设备分类且存放好 - Glassware is polished 玻璃器皿擦亮 - Flatware is polished 擦亮餐具

     -    China is clean 
         清洁瓷器
     -    Waiter stations are prepared
         准备好服务台
     -    Cutlery is placed for table service
         摆放好餐桌上的餐具
     -    Tables are set
         摆设好餐台
     -    Reservations are read and familiarized
         阅读并熟悉预订
     -    Special occasions are ready
         准备好特别活动
     -    Music is on
         放音乐
     -    Lighting is on
         开灯
     -    Outlet is ready for service and guest comfort
         酒吧准备就绪为客人提供舒适的服务

• Carries out effective service by ensuring: 高效的提供服务： - Guests are greeted and seated 迎宾并安排客人就座 - Daily specials are explained and up-sold 说明并推销每日特价 - Food orders are processed accurately 准确的下餐单 - Trays and tray jacks are effectively used 有效的利用托盘和托盘架 - Food orders are taken quickly 快速的为客人写餐单 - Payment methods are handled accurately 正确的处理付款方法 - Working areas are cleaned and re-set quickly 快速的清洁工作区和重新布置 - Bar is clean 清洁酒吧 - Used ashtrays are regularly cleaned 定时清理用过的烟灰缸 - Guests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品 • Carries out effective beverage service by ensuring: 通过确保以下内容高效的提供饮品服务： - Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务规定，推销饮料并定时为客人续酒 - Converse with Guests about wine, advising the types and style of wine, taking wine orders and serving wine 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

     -    Promoting and selling cocktails to guests
            向客人推销鸡尾酒
     -    Making and presenting cocktails
            调配和装饰鸡尾酒
     -    Coffee and tea is served hot and in accordance with standards
            按规范提供热的咖啡和茶

• Take appropriate action to resolve guest complaints 正确处理客人的投诉 • Food and beverage stock is stored in relation to hotel procedures 按照酒店的规定存储餐饮存货 • Perform related duties and special projects as assigned 承担相关的职责和安排的特别项目