InterContinental Hotels Group→
Bellman 礼宾员(校招空宣专场) at InterContinental Hotels Group in 中国, China
Skills
Job Description
Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助,需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。
- Check, tag, and store luggage or guest items delivered to the luggage storage room by bell and door attendants.
检查,标注和存储行李或由应接服务员和门僮送到行李储存间的客人物品。
- Ensure all claim checks are matched with luggage tag on the item being retrieved.
确保所有收到的行李与行李牌相符。
- Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.
及时将遗失物品通知前台经理或值班经理和保安部。
-Deliver checked items to departing guests in the absence of a door or bell attendant.
在门僮或应接服务生缺席时将物品送给离店客人。
-Maintain luggage and baggage storage room in a neat and orderly manner.
保持行李存储间整齐干净。
-Promote team work and quality service through daily communications and coordination with other departments.
通过与其它部门的每天沟通和协作促进团队合作和高质服务。
-May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
定期检查和清理酒店入口和周围区域的垃圾和废弃物。
-Perform other duties as assigned.
执行其它分配给的工作。