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Assistant IRD Manager – In-Room Dining… at InterContinent… · United…
Skills
Job Description
A Role That Brings Exceptional Service, Convenience & Personalised Hospitality Together – The IRD Identity
At Kimpton Sevn Dubai, In-Room Dining is more than a service—it is an extension of our hospitality, delivered directly to our guests wherever they choose to enjoy it.
Whether it's a leisurely breakfast overlooking the city, a business lunch between meetings, a late-night craving, or a special celebration in the comfort of a suite, every order represents an opportunity to create memorable moments through thoughtful service and seamless execution.
We are looking for an Assistant IRD Manager who can support this vision through operational excellence, team leadership, and a genuine passion for delivering exceptional guest experiences.
You are not only supporting a department—you are helping create personalised hospitality experiences that define luxury and convenience.
One Call. One Experience. One Exceptional Standard.
At Kimpton Sevn Dubai, every IRD interaction matters.
As Assistant IRD Manager, you help ensure:
• Efficient and seamless delivery of In-Room Dining services • Exceptional guest experiences through personalised service • Consistent operational excellence across all shifts • Strong coordination between culinary and service teams • Timely, accurate, and memorable service delivery
You help create an operation defined by responsiveness, quality, and genuine hospitality.
Why This Role Matters
In-Room Dining plays a vital role in the overall guest journey.
In this role, you support the F&B Operations Manager by:
• Delivering the hotel's service philosophy through exceptional IRD experiences • Supervising daily operations and maintaining service standards • Supporting team development, engagement, and performance • Ensuring efficient order-taking, preparation coordination, and delivery execution • Maintaining operational discipline while creating memorable guest interactions
You are a key contributor to guest satisfaction and operational success every day.
Be the Leader Behind the Experience
You are organised, proactive, and passionate about service excellence.
Through your leadership, you will:
• Support the day-to-day operation of the In-Room Dining department • Lead shifts and ensure seamless service execution • Supervise order accuracy, delivery standards, and guest satisfaction • Coach and develop IRD colleagues and supervisors • Foster teamwork, efficiency, and service excellence throughout the operation
Your influence helps create memorable guest experiences with every order delivered.
What We'll Support You to Do
Deliver Exceptional Guest Experiences
• Ensure every guest interaction reflects Kimpton's personalised hospitality culture.
Support a High-Performing Team
• Develop talent while fostering collaboration, engagement, and accountability.
Maintain Operational Excellence
• Uphold service standards, efficiency, and consistency across all aspects of IRD operations.
Drive Service Quality & Revenue Opportunities
• Support upselling initiatives and continuously improve the guest dining experience.
The Gig
Reporting to the F&B Operations Manager, the Assistant IRD Manager supports the leadership of the In-Room Dining operation at Kimpton Sevn Dubai, helping deliver personalised, efficient, and memorable dining experiences.
• The Opportunity: Be part of a luxury lifestyle hotel's pre-opening team • The Focus: Service excellence, operational leadership, and team development • The Impact: Help create a seamless In-Room Dining experience that exceeds guest expectations
You will play a critical role in bringing the Kimpton hospitality experience directly to our guests.
Stay Human
At Kimpton, hospitality is always personal.
In this role, you will:
• Lead with positivity, professionalism, and integrity • Foster a culture of collaboration, care, and continuous learning • Encourage accountability, service excellence, and innovation • Bring energy and enthusiasm into every guest interaction
Every delivery reflects our commitment to making guests feel genuinely cared for.
Your Day-to-Day
No two days are the same; your responsibilities will span operational, leadership, and guest service activities, including but not limited to:
IRD Operations
• Support daily In-Room Dining operations across all service periods • Ensure efficient order-taking, preparation coordination, and delivery execution • Monitor service standards and guest satisfaction throughout each shift • Ensure delivery times consistently meet established service expectations
Team Leadership
• Supervise, train, and motivate IRD team members • Conduct daily briefings and service preparations • Support colleague engagement, coaching, and performance management • Foster teamwork and collaboration across departments
Guest Experience
• Build positive relationships with guests through personalised service • Resolve guest concerns promptly and professionally • Identify opportunities to exceed guest expectations • Support service recovery initiatives when required
Financial & Operational Management
• Assist with labour scheduling and productivity management • Support inventory control and operating supply management • Monitor revenue opportunities through upselling and service enhancements • Support achievement of departmental financial objectives
Quality, Hygiene & Compliance
• Ensure compliance with food safety, hygiene, and HACCP standards • Maintain health and safety procedures throughout the operation • Support internal audits and corrective action plans • Uphold hotel brand standards and operational policies
Pre-Opening Support
• Assist with departmental setup and operational readiness • Participate in recruitment, onboarding, and training activities • Support development and implementation of SOPs • Participate in mock services and opening preparations • Contribute to service flow testing and process optimisation
What Success Looks Like
• Consistently high guest satisfaction scores • Efficient and accurate order delivery performance • Strong team engagement and operational readiness • Positive guest feedback and service recovery outcomes • Achievement of departmental service and financial targets • Successful pre-opening preparation and launch
Who This Role Is Perfect For
• Passionate hospitality professional ready for a leadership opportunity • Experienced in luxury hotel, restaurant, or In-Room Dining operations • Strong service-focused leader with excellent organisational skills • Detail-oriented and committed to operational excellence • Collaborative team player who thrives in dynamic environments • Passionate about creating exceptional guest experiences
What We Need From You
Ideally, you bring some (or all) of the following qualifications and experience.
Education
• Diploma or degree in Hospitality Management, Hotel Management, or a related field preferred
Experience
• 3–5 years of Food & Beverage experience within upscale or luxury hospitality environments • Minimum 1–2 years in a supervisory or assistant management role • Previous In-Room Dining experience preferred • Luxury hotel experience highly desirable • Pre-opening experience is an advantage • GCC/Dubai experience beneficial
Personal Attributes
• Positive and engaging leadership style • Strong guest service and relationship-building skills • Calm, organised, and solutions-oriented under pressure • Detail-driven with high service standards • Passionate about coaching and developing others • Strong communication and interpersonal skills • Committed to delivering memorable experiences through personalised hospitality and operational excellence
What You Can Expect from Us
At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.
We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.
We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.
Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other
Kimpton Sevn Dubai: A Culture of Connection, Craft & Care
At Kimpton Sevn Dubai, you are not simply joining a team—you are becoming part of a culture that is personal, thoughtful, and distinctly human.
We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.
We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.
At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed—and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.
Ready to Shape Something Distinctive?
If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.
Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.
About the Team
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
About the Company
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?