InterContinental Hotels Group→
Assistant Front Office Manager at InterContinent… · 香港
Skills
Job Description
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist the Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
- Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
- Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
- Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
- Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
- Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery
What we need from you
- A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
- A bachelor’s degree in hospitality management, business administration, or equivalent
- Proactive, agile, creative, charming and joyful
- Strong service mindset, interpersonal and communication skills
- Excellent leadership, training and coaching skills
- Multi-tasking abilities and attention to details
- Flexible schedule, able to work evenings, weekends, and holidays when needed
- Familiarity with Opera, Microsoft Office Suite, Quore, JDS
- Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage
About the Team
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
About the Company
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?