InterContinental Hotels Group→
Assistant Chief Steward at InterContinent… · Malaysia
Mid LevelOn-siteMalaysia, Malaysia
Skills
haccplqaboh operationshygiene systemssanitation standardssafety standardsleadershippeople managementcommunicationcoordinationorganizational skillsplanningcost-control skillspre-opening hotel experienceluxury hotel experienceconvention property experiencecomplex banqueting environments
Job Description
Responsible for the overall management of the stewarding operation during pre-opening and operational phases. Ensures cleanliness, sanitation, hygiene compliance, and efficient back-of-house support for all kitchens, banqueting, and F&B outlets in accordance with IHG brand standards, HACCP, LQA, and local regulations.
Key Responsibilities
Pre-Opening Leadership
- Lead all pre-opening stewarding activities, including BOH setup, equipment commissioning, chemical systems, SOP implementation, and trial operations.
- Participate in kitchen and banqueting walkthroughs to ensure correct stewarding flow, layout, and functionality.
- Support pre-opening audits, mock services, and readiness inspections.
Operational Management
- Manage daily stewarding operations across all kitchens, banqueting, and F&B outlets.
- Ensure timely cleaning and sanitation of kitchen equipment, utensils, tableware, and BOH areas.
- Coordinate stewarding support for complex and high-volume banqueting events.
- Ensure adequate manpower planning, shift scheduling, and deployment based on operational needs.
Hygiene, Safety & Compliance
- Ensure strict compliance with IHG brand standards, HACCP, LQA, and local health & safety regulations.
- Manage cleaning schedules, hygiene audits, pest control coordination, and waste management systems.
- Control chemical usage, storage, and staff training in line with safety guidelines.
- Maintain accurate hygiene records, logs, and documentation for audits and inspections.
People & Training
- Recruit, train, and develop the stewarding team, including Supervisors and Attendants.
- Conduct regular training on hygiene standards, equipment handling, chemical safety, and BO procedures.
- Promote a safe, disciplined, and positive working environment aligned with IHG culture and values.
Cost Control & Administration
- Manage stewarding operating budget, including chemicals, equipment, and labor costs.
- Monitor breakages, losses, and inventory, implementing controls and corrective actions.
- Coordinate with Procurement and suppliers for stewarding equipment and consumables.
- Prepare reports, forecasts, and documentation as required by management.
Qualifications
- Minimum 5–7 years of experience in stewarding operations, including 2–3 years in a managerial role within a hotel or large-scale F&B operation.
- Strong pre-opening hotel experience preferred.
- Solid knowledge of HACCP, hygiene systems, and BOH operations.
- Experience in luxury hotels, convention properties, or complex banqueting environments is an advantage.
Skills & Competencies
- Strong leadership and people management skills
- Excellent knowledge of hygiene, sanitation, and safety standards
- Ability to manage large teams and high-pressure operations
- Strong organizational, planning, and cost-control skills
- Effective communication and coordination abilities