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コマーシャルサービスマネージャー、リードエンゲージメント日本＆ミクロネシア担当(東京… at InterContinent… · Japan
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Job Description
コマーシャルサービスマネージャー、リードエンゲージメント日本＆ミクロネシア担当
(東京コーポレートオフィス12ヶ月有期雇用契約)
Commercial Services Manager, Leads Engagement, Japan&Micronesia
(fixed-term 12-month employment contract/Tokyo Corporate Office)
コマーシャル・サービス・マネージャーは、IHGグローバルセールス担当者やホテル拠点のチームメンバーと緊密に連携し、グループリードプロセスを推進することで、各施設に適した商談案件を生み出し、グループリードの成約につなげます。この役職は、マーケットをリードし、顧客中心のプロセスを継続的に開発することを目的としています。
日々の業務：
• 担当施設におけるグループ＆ミーティングのグループリードプロセスを主導・実行し、標準業務手順の遵守、タイムリーかつ高品質な成果物の提供を確保します。 • IHGグローバルセールス担当者、ホテル、社内チームと緊密に連携し、戦略の整合を図り、情報を共有し、収益およびプログラム成果を最適化する。 • IHGおよび外部ツールを活用し、正確な記録を維持するとともに、収益最適化戦略を支援する。 • データおよびマーケットインサイトを分析し、交渉戦略に反映させることで、有利な商業的成果を達成する。 • ステークホルダーとプロフェッショナルにコミュニケーションを取り、提案や交渉プロセスに対する根拠や洞察を提供する。 • 効果的なグループリードプロセスの責任を担い、効率性と有効性を継続的に向上させるためのプロセス改善点を特定し、提案する。
応募要件：
学歴・職歴：マーケティング、経営学、ビジネス、または関連分野の学士号もしくは修士号、あるいは同等の実務経験。サービス業界における5～8年の実務経験があり、そのうち少なくとも2年は複数店舗展開のホテルまたはホテルチェーンでの職務経験を含むこと。 能力：営業の原則および戦略的アカウントマネジメントに精通していること。優れた口頭および書面によるコミュニケーション能力。卓越した関係構築、交渉、説得スキル。ホテルの営業、マーケティング、事業計画、競合他社の戦略に関する深い知識。 技術的スキル：営業用ソフトウェア（Delphi、Meeting Broker、3rd Party製プラットフォームなど）の使用経験；個人客および団体客のグループリードプロセスに関する理解；オンラインチャネル（GDS(Global Distribution System)、インターネット）、ホテル運営、CRSシステム、および料金設定に関する知識。 語学要件：日本語および英語のビジネスレベル (読み書き＆会話)が必須です。
Commercial Services Manager, Leads Engagement, Japan&Micronesia
(fixed-term 12-month employment contract/Tokyo Corporate Office)
Role Purpose
Commercial Services Manager works closely with GSO (Global Sales Office) / Hotel Based Team members to facilitate market-leading RFP (Request for Proposal) process to generate appropriate leads for the properties and close the RFPs for the properties. This position aims to continue developing market-leading and clients centric RFP solutions.
Key Accountabilities
• Lead and execute the Groups & Meetings RFP process for designated properties, ensuring compliance with standard operating procedures, timely and high-quality delivery. • Collaborate closely with GSO sellers, hotels, internal teams to align strategies, share information and optimize the revenue and program outcomes. • Utilise IHG and external tools to maintain accurate records and support revenue optimization strategies. • Analyse data and market insights to inform negotiation strategies, achieving favourable commercial outcomes • Communicate clearly and professionally with stakeholders, providing rationale and insights for proposals and negotiation processes • Be accountable for effective RFP process and identify and recommend process improvements to enhance efficiency and effectiveness continuously.
Key Skills & Experiences
Education & Experience: Bachelor’s or Master’s degree in Marketing, Management, Business, or related field, or equivalent experience. 5–8 years progressive service industry experience, including at least 2 years in multi-unit or corporate hotel roles. Core Competencies: Proficient in Sales Principles and Strategic Account Management; strong verbal and written communication; excellent relationship management, negotiation, and persuasion skills; in-depth knowledge of hotel sales, marketing, business planning, and competitor strategies. Technical Proficiencies: Experience with sales software (e.g., Delphi, MeetingBroker, 3rd party RFP Platforms); understanding of transient and group RFP processes; familiarity with electronic distribution channels (GDS(Global Distribution System), internet), hotel operations, central reservations, and rate loading. Language Requirements: Business-level proficiency in both Japanese and English (Read/Write/Speak) is required.
About the Team
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
About the Company
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?