宾客服务经理 at InterContinental Hotels Group in 中国, China

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

● Keeping close contact with guests for feedback, complaints and compliments – and following it up

● Managing, recording and resolving guest or customer complaints promptly

● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

● Excellent verbal and written communication skills

● Ability to deal with difficult interactions and work under pressure

● Managerial experience working in a customer service function

● Flexibility to respond to a variety of different work situations

● A passion for delivering an exceptional level of guest service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

About the Team

正如世界上没有两片相同的叶子，世界上也没有两家相似的英迪格酒店。作为高端生活方式的品牌，每家英迪格酒店都深入当地，讲述着不同的邻间故事。我们在全球拥有超过 150 家酒店，引领宾客探寻邻间之美是我们的宗旨，希望为当地各色群体、不同地点以及多元文化建立有意义的联结，而我们也期待同道中人的加入。

讲述您的故事，激发新的“邻”感。

About the Company

在 IHG，我们言行合一。作为全球领先的酒店集团之一，我们致力于展示真正的待客之道。无论在世界上的哪个地方，我们的宾客和同事都能感受被欢迎、关心、认可和尊重的感觉。想要成为旅程的一员？