会务销售经理 at InterContinental Hotels Group in 中国, China

皇冠会议活动经理将负责提供客人体验，从活动规划到会议期间处理客户要求，再到与客户进行活动后跟进。这一角色的关键是发展了解部门/客户需求的专业知识，最大限度地提高客人满意度，并为酒店增加收入。在适用的情况下，该角色还将涉及指定皇冠会议活动团队成员的管理和积极辅导。

• 深入了解和了解酒店的关键领域，确保产品和服务领先于竞争对手，最大限度地提高客户转化率和客人满意度

Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

• 准备每周活动预测，抓住销售机会

Prepare Weekly Events Forecast and seize upselling opportunities

• 确保及时跟踪和追求与客户和利益相关者的战略关系，以推动最高水平的转换

Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

• 确保发票及时交付给客户，并协助客户付

Supervise the timely delivery of Master Invoice to customers and facilitate payment

• 与预订部、市场营销部和餐饮部密切合作，确保活动账目的统一和协调

Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

员工团队

PEOPLE

• 与相应的皇冠会议履行人员合作，在需要时提供部门/客户特定的服务

Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services as required

• 与他/她的上司沟通遇到的问题和其他相关信息

Communicate to his/her superior any issues encountered and other relevant information

• 根据需要参加并在适当情况下组织培训课程、每日简报会和其他会议

Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

• 在适用情况下，监督、管理和培训皇冠会议活动主管和皇冠会议活动协调员履行其职责

Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities

宾客体验

GUEST EXPERIENCE

• 在活动前规划过程中，与会议策划人协商，确定最佳会议室配置、会议/休息流程建议、菜单规划、餐饮协调、餐桌安排、装饰选项等，以提高会议效率和生产率

In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

• 每天与每个会议计划人员会面，汇报日常活动，审核消费，账单和合同账单的任何例外，并审核最终账单的估计

Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

• 计划并组织与客户和餐饮人员的活动前会议，以确定提高客人体验的方法

Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

• 根据情况指定为联系人，提供即时帮助，以快速满足客户需求并使活动顺利进行

Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

• 监督活动后电话的组织和反馈调查的收集，并跟进客户，以获得活动反馈并确定进一步的商业机会

Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities