救生员 at InterContinental Hotels Group in China, China

job overview职位概述

• Accept supervision or supervision Responsible for the daily reception of the swimming pool
• 接受领导的监督，负责游泳池的日常维护，安全保护工作。

1.

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen– by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
• 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。

在**皇冠假日®**酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：

• 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。

Duties and Responsibilities工作职责

• Strictly follow the rules of the pool.Obey the arrangement of the leader

• 严格遵守泳池的规章制度，服从领导的安排。

• Familiar with swimming pool knowledge

• 熟悉掌握泳池的相关知识。

• Treat guests with patience everything must be done ,everything must be answered:

• 对待客人耐心接待，有事从办，有问必答

• Ensure the safety of guests

• 保证客人的安全

• Maintain chemical supplies

• 做好本岗位的清洁工作和消毒工作

1. Prepare requisitions for depleted supplies

• 完成领导交办的其它工作
• Check guest items on receipt for damage and record any findings
• 在接到客人衣物时检查有无破损，并对发现的结果进行记录。
• Attends to outside customers and guests courteously
• 对外部客户和客人提供及时礼貌的关照。
• Maintains working area and equipment in proper state of cleanliness and repair
• 保持工作区域和设备得到良好的清洁和修缮 。
• Reports guest complaints to superior immediately
• 及时向上级反映客户的投诉情况。
• Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards
• 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。
• Attends meetings and training sessions as required
• 按要求参加会议和培训活动。
• Complete other responsibilities as assigned
• 完成分派的其它任务。

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Qualifications –

学历

• High School or equivalent
• 高中或相当的学历

Experience –

经验

• 3-5 year swimming pool in laundry operations, or an equivalent combination of education and experience.
• 拥有3-5年泳池工作经验，或与此相当的教育和相关工作经验结合的背景