宾客服务接待员 at InterContinental Hotels Group in China, China

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Fluency in the local language - extra language skills would be great, but not essential

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

About the Team

出门在外便是一场旅途。我们希望愉悦可以常伴您左右。无论是商务旅行还是休闲旅行，无论是入住一夜还是放松一周，我们都将热情地欢迎来自五湖四海的宾客。在假日酒店®，我们致力于让宾客享受更加愉悦的入住体验，为他们留下终生难忘的回忆。发自内心的微笑就是我们最好的名片。我们在 1952 年就踏上了这趟旅途。

如果传播旅行的快乐刚好是您的专长，那么诚挚邀请您加入假日酒店®大家庭。

About the Company

在 IHG，我们言行合一。作为全球领先的酒店集团之一，我们致力于展示真正的待客之道。无论在世界上的哪个地方，我们的宾客和同事都能感受被欢迎、关心、认可和尊重的感觉。想要成为旅程的一员？