Front Office & Guest Relations Intern at InterContinent… · 3315…

Summary: InterContinental Chicago Magnificent Mile is a luxury hotel seeking a polished, service-driven Front Office & Guest Relations Intern. This role offers hands-on experience in delivering exceptional guest experiences while supporting daily front office operations. Responsibilities: - Provide a warm, gracious welcome and personalized service throughout the guest journey - Anticipate guest needs and proactively address requests, preferences, and concerns - Assist with VIP arrivals, special occasions, and guest recognition initiatives - Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution - Support check-in and check-out procedures with efficiency and attention to detail - Maintain accuracy in reservations, guest profiles, and room assignments - Collaborate with housekeeping and other departments to ensure seamless guest experiences - Ensure front desk and lobby areas reflect the hotel’s luxury standards at all times - Provide information on hotel amenities, services, and local attractions - Assist with reservations for dining, transportation, and activities - Coordinate special guest requests and ensure follow-through - Assist with daily reports, guest correspondence, and record-keeping - Support service quality audits and guest satisfaction tracking - Participate in team briefings and operational meetings Required Qualifications: - Currently pursuing or recently completed a degree in Hospitality Management or related field - Strong interpersonal and communication skills - Professional appearance and demeanor aligned with luxury hospitality standards - Detail-oriented with strong organizational abilities - Ability to remain calm and courteous in fast-paced environments - Availability to work flexible hours, including weekends and holidays Required Skills: Guest relations, Front office operations, Reservation management, Guest profile management, Check-in and check-out procedures, Service quality audits, Guest satisfaction tracking, Courtesy Benefits: A full uniform, Impressive room discounts, Some of the best training in the business, MyWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace