Sales Development Coordinator (6 month… at Intercom · Chicago

Summary: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Sales Development Coordinator to join their Enterprise Sales team, focusing on nurturing prospects and supporting sales efforts through research and engagement activities. Responsibilities: - Follow up on inbound leads and engage with early-stage prospects, helping qualify interest and route opportunities appropriately - Conduct account and prospect research to support outbound efforts - Build organisation maps for key personas, including roles across Customer Support, Product, AI, and Digital Transformation - Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings Required Qualifications: - Currently pursuing a Bachelor's degree in Business, Sales, Technology, or a related field or early in your career with less than 2 years of professional experience - Comfortable engaging with prospects via email and phone - Excellent written and verbal communication skills - Comfortable using tools such as LinkedIn and Google Workspace - Proactive and self-motivated, with the ability to manage tasks independently with light guidance - Curious about technology, AI, sales, and customer experience - High attention to detail and strong follow-through - Motivated to build a long-term career in sales - Fluency in English and either French or German - Proof of eligibility to work in the United States is required Preferred Qualifications: - Prior sales experience is not required, this role is designed for someone early in their career or transitioning into sales Required Skills: Sales development, Customer engagement, Account research Important Skills: Google Workspace, LinkedIn, Communication skills Nice-to-Have Skills: Proactive, Fluency in English, Fluency in French, German, Attention to detail Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation reviews - great work is rewarded!, Flexible paid time off policy, Paid Parental Leave Program, 401k plan & match, In-office bicycle storage, Fun events for Intercomrades, friends, and family!