Engineering Manager at Intercom in Berlin, Berlin, DE

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Become an Engineering Manager for one of our teams in Berlin. You’ll lead a team of engineers working on products and systems that create meaningful impact for our customers and our business.

This is an opportunity to lead an existing team, partner closely with product and design, and help raise the bar for high performance in how we work. You’ll bring clarity to complex problems, support your team to deliver great outcomes, and contribute to a healthy, inclusive engineering culture.

What will I be doing?

• Partnering with engineering, product and design leaders to shape team direction and strategy.
• Translating strategy into clear goals, priorities and measurable impact with the help of your team.
• Enabling your team to achieve high levels of productivity, performance, reliability and quality.
• Teaching, mentoring, coaching and acting as a role model for engineers and other engineering managers.
• Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high-impact execution.
• Supporting effective planning, decision-making and communication across your team and wider engineering.
• Helping to shape and evolve our engineering culture by contributing to engineering organisation programmes.

What skills do I need?

We recognise that lists like this can sometimes appear to be strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below, that’s ok—we’d love to talk to you.

• An ability to lead engineering teams that deliver meaningful impact.
• Experience developing and supporting a team of engineers through personal growth and career progression.
• A track record of partnering with product and design leadership to deliver great outcomes.
• Demonstrated impact in a technical leadership or engineering management role.
• Strong communication and collaboration skills, with the ability to work effectively across disciplines.
• A growth mindset and eagerness to learn.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.

How will I be supported?

• You’ll have a structured onboarding experience to help you get up to speed quickly in Berlin and across Intercom.
• You’ll have a close group of management peers to collaborate with and learn from.
• We invest in our managers, supporting individual career development through training, coaching and regular feedback.
• You’ll have opportunities to contribute to and learn from our wider engineering community.

Benefits

We’re a well-treated bunch, with awesome benefits. If there’s something important to you that’s not on this list, talk to us.

• Competitive salary and equity in a fast-growing company.
• A flexible, hybrid way of working from our Berlin location.
• Regular compensation reviews—we reward great work.
• Health, wellbeing and insurance benefits designed for our employees in Germany.
• Family-friendly leave and support in line with local requirements and company policy.
• Flexible time off so you can take a break when you need it.
• A well-equipped Berlin office, including lunch and kitchen provisions.
• A MacBook as standard, with flexibility to choose the equipment that helps you do your best work.

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer athttp://fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.