Business Development Representative at Intercom in San Francisco, CA

Summary: Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Business Development Representative, you will drive revenue growth by generating new business pipeline and engaging with prospects to articulate the value of Intercom's solutions. Responsibilities: - Strategic Account Targeting: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities - Expert Enterprise Prospecting: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You'll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points - Exceptional Prospect Experience: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You'll articulate Intercom's value as a trusted advisor - Product & Market Acumen: Maintain a comprehensive understanding of Intercom's product suite and its value proposition - Cross-Functional Optimization: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback Required Qualifications: - Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future - 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) - Experience and success from working with Enterprise sized accounts - Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline - Competitive Landscape & Industry Knowledge is crucial. You'll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends - Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn) - Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers - Growth Mindset: You're self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback - Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar Preferred Qualifications: - Bachelor's Degree preferred - Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Required Skills: Sales experience, Enterprise account management, Prospecting skills Important Skills: SaaS knowledge, Operational excellence Nice-to-Have Skills: Competitive landscape knowledge, Bachelor's degree, Sales engagement tools, Growth mindset, Results oriented Benefits: Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation reviews - great work is rewarded!, Flexible paid time off policy, Paid Parental Leave Program, 401k plan & match, In-office bicycle storage, Fun events for Intercomrades, friends, and family!