Senior Account Manager at Intercept in Toronto, Ontario, CA

We’re looking for a Senior Account Manager.

Intercept is an award-winning B2B marketing agency specialized in Tech Enterprise clients. We create impactful digital content, creative, campaigns, and agentic solutions that engage IT and business decision-makers.

We work with some of the largest enterprise technology companies in the world, including Microsoft, SAP, Lenovo, Intel, AMD, Cisco and more, helping them connect with their target audiences in meaningful ways.

As a Certified Great Place to Work, we foster a collaborative and innovative environment where employees excel. With a fully remote workplace, we provide our team the flexibility they need to thrive both at home and at work.

At Intercept, we’re building the future of work through a hybrid human + AI model. Our team is supported by custom-built AI teammates that act as thinking partners, process accelerators, self-serve assistants etc., freeing our people to focus on high-value creative and strategic work. We don’t replace human talent; we amplify it.

Role Overview:

We’re hiring an Senior Account Manager with a minimum 5 to 8 years experience to join Intercept during an exciting evolution of our account model.

As we introduce a dedicated Integrated Production function owning delivery execution, Senior Account Managers at Intercept are increasingly focused on client leadership, account growth, and commercial continuity.

This role is ideal for someone who thrives in client-facing environments, builds trust quickly, and is motivated by expanding relationships over time. You will act as the primary owner of assigned client accounts, responsible for nurturing relationships, identifying new opportunities, and driving repeat and expanded engagements, while partnering with Integrated Producers to ensure strong delivery outcomes.

Senior Account Managers at Intercept are not order-takers. They are proactive strategic partners who take initiative, think on their feet, apply strong critical thinking, and actively contribute to both client success and the agency’s organic growth.

Responsibilities Include:

Client Leadership & Relationship Management

• Serve as the primary day-to-day client contact and trusted partner across assigned accounts
• Lead client calls with confidence, structure, and clear next steps
• Manage ongoing client communications, ensuring clarity, responsiveness, and professionalism
• Build deep knowledge of client priorities, stakeholders, and internal dynamics
• Maintain strong relationships through proactive engagement, not reactive support

Account Growth & Expansion (Core Accountability)

• Own post-project follow-on conversations and proactively advance next engagements
• Identify upsell, cross-sell, and expansion opportunities across existing accounts
• Actively “hunt” for new stakeholder relationships, teams, or business units within client organizations
• Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
• Contribute to shared growth accountability, including pipeline contribution and account expansion goals over time
• Spot client signals early and translate them into concrete opportunities for Intercept

Delivery Oversight & Project Management

• Lead the end-to-end execution of projects from briefing and planning through production, QA, and final delivery.
• Assist in developing and maintaining project schedules, internal status reports, and resource plans throughout the project lifecycle.
• Track project progress, key milestones, deliverables, and dependencies across all cross-functional teams.
• Own project documentation, production specs, and delivery guidelines. Circulating relevant meeting notes and action items for internal teams
• Act as an escalation point when risks, changes, or issues arise
• Partner closely with Integrated Producers to ensure alignment between client intent and delivery reality
• Ensure clarity on briefs, deliverables and specs for project teams
• Reinforce prioritization, and accountability across internal and external stakeholders

Strategic Program & Campaign Oversight

• Contribute to campaign and program strategy alongside Strategy, Content, and Creative teams
• Apply insight from performance data, research, and client feedback to inform recommendations
• Stay conversant in modern B2B marketing, buyer journeys, and AI-enabled approaches to execution

Documentation, Quality & Communication

• Support creation and maintenance of key client-facing and internal documents (briefs, feedback summaries, recap notes)
• Translate strategic and creative concepts into actionable production plans.
• Review deliverables at key milestones to ensure alignment with client expectations and quality standards
• Facilitate internal alignment calls when needed, ensuring clear documentation and follow-through

Innovation, Learning & AI Enablement

• Demonstrate curiosity and openness to new tools, processes, and ways of working
• Apply AI-powered tools and workflows to support account planning, insight gathering, and efficiency
• Stay informed on industry trends, emerging platforms, and evolving B2B best practices
• Bring forward ideas that help Intercept and its clients work smarter, not just harder

Qualifications:

• 5-8+ years of experience in a client-facing role within a marketing agency or client-side environment
• Project management or producer experience in a creative agency, digital studio, or production environment.
• Experience supporting digital and multi-channel campaign production: social content, display banners, AI-driven creative, photo/video, motion, websites, and other content types. Video management is a strong asset.
• Able to manage multiple projects in a fast-paced environment with calmness, clarity, and strong follow-through.
• Experience managing and growing client relationships, not just servicing them
• Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
• Comfortable initiating commercial conversations and advancing opportunities
• Strong written and verbal communication skills with senior client stakeholders
• Highly organized, adaptable, and effective in fast-paced, multi-account environments
• Confident collaborator able to work across strategy, creative, content, and delivery teams
• Strong critical thinking and problem-solving skills
• Experience with light proofreading and QC.
• Familiarity with PM tools such as Monday.com, Smartsheet, Asana, or Jira.
• Demonstrated comfort with AI-powered tools and modern digital workflows
• Proficient in Microsoft Office and collaborative, remote-first work environments
• University degree in Marketing, Business, Communications, or equivalent experience preferred
• Bilingualism (English/French) is an asset but not required