Bilingual Client Technical Support:… at Interactive… · Chicago

Summary: Interactive Brokers Group, Inc. is a global financial services company known for its innovative technology and client commitment. The Bilingual Client Technical Support role involves assisting clients with inquiries about trading offerings and resolving technical issues while acting as a liaison between internal teams and customers. Responsibilities: - Providing support to clients through phone, chats, and tickets - Technical and functional support for the Interactive Brokers’ platforms - Troubleshooting and support for Interactive Brokers’ web-based offerings - Problem management with a focus on wide-scale technical issues Required Qualifications: - Bachelor's degree, preferred if in a technical field - 1+ years in a client-facing support role - 1+ years of experience working with Windows and Mac, software support, connectivity support - Excellent verbal and written communication skills and the ability to work effectively in a team environment - Experience working with support ticketing systems - Adaptable to a constantly changing technical environment - Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems - Excellent command of written and spoken English & Portuguese Preferred Qualifications: - Experience with financial products and services is a plus Required Skills: Technical support, Client-facing experience Important Skills: Windows support, Mac support, Support ticketing systems, Financial products knowledge Nice-to-Have Skills: Bilingual (English/Portuguese) Benefits: Competitive salary, annual performance-based bonus and stock grant, This position is eligible for overtime pay, Retirement plan 401(k) with a competitive company match, Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack, Corporate events, including team outings, dinners, volunteer activities and company sports teams, Education reimbursement and learning opportunities