Bilingual Client Technical Support:… at Interactive… · Chicago

Summary: Interactive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and client commitment. The Bilingual Client Technical Support role involves assisting clients with inquiries about trading offerings and acting as a liaison to ensure effective resolution of technical issues. Responsibilities: - Providing support to clients through phone, chats, and tickets - Technical and functional support for the Interactive Brokers’ platforms - Troubleshooting and support for Interactive Brokers’ web-based offerings - Problem management with a focus on wide-scale technical issues Required Qualifications: - Bachelor's degree, preferred if in a technical field - 1+ years in a client-facing support role - 1+ years of experience working with Windows and Mac, software support, connectivity support - Excellent verbal and written communication skills and the ability to work effectively in a team environment - Experience working with support ticketing systems - Adaptable to a constantly changing technical environment - Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems - Excellent command of written and spoken English & French a must Preferred Qualifications: - Experience with financial products and services is a plus Required Skills: Technical support, Windows, Mac support, Client-facing experience Important Skills: Support ticketing systems, Financial products knowledge Nice-to-Have Skills: Bilingual (English/French) Benefits: Competitive salary, annual performance-based bonus and stock grant, Retirement plan 401(k) with a competitive company match, Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium., Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack, Corporate events, including team outings, dinners, volunteer activities and company sports teams, Education reimbursement and learning opportunities