Customer Service Representative (Bilingual) -… at InteLogix · Waco

Summary: InteLogix is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Customer Service Representative who will serve as the primary point of contact for customers, providing exceptional service and resolving inquiries effectively. Responsibilities: - Serve as the primary point of contact for customers via phone - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Required Qualifications: - Must be 18 years of age or older - High School Diploma or equivalent - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Typing Assessment required - Superb attendance, so you can be there when our customers need us Required Skills: Bilingual communication, Typing Benefits: Paid Training, Medical, Dental, and Vision Insurance, Paid Time Off, Employee Discounts, Full-time, non-seasonal, Career Advancement