Customer Service Credit Representative at InteLogix in Remote

Summary: InteLogix is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Customer Service Credit Representative to solve problems and assist customers with their accounts, ensuring effective communication and negotiation skills are utilized throughout the process. Responsibilities: - Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary - Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client - Attempt to collect on all balances using excellent negotiation skills - Document all account handling activity concisely and accurately on the client systems - Educate potential on identity documents and next steps - Educate customers on account status and payment options - Additional duties as assigned by the client or Management Required Qualifications: - Must be 18 years of age or older - High School Diploma or equivalent required - Excellent communication, ability to communicate clearly and effectively, both orally and in writing - Deal with difficult interactions with customers - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us - Internet Speed of at least 10 MBPS download and 5 MBPS upload - Dedicated workspace free from distractions Preferred Qualifications: - Call Center or Collections experience preferred - Basic knowledge of data entry Required Skills: Data Entry, Call Center Experience, Collections Experience Benefits: Paid Training, Medical, Dental, and Vision Insurance, Paid Time Off, Employee Discounts, Full-time, non-seasonal, Career Advancement