Operations Improvement Analyst at Intellihub · Auckland

Company Description

Here at Intellihub, our people are at the core of everything we do. Our high performing team are key to building on our position as ANZ’s leading smart metering provider, as well as unlocking innovative solutions that enable households and businesses to take charge of their energy generation, storage and consumption – now and into the future.

With offices across Australia and New Zealand, we have established a rich culture of diversity and inclusion – and remain deeply committed to promoting equal opportunities for all our employees and a positive, safe and productive workplace for all.

Job Description

We are looking for an Operations Improvement Analyst to join us on a 12-month fixed-term contract. You will report to the Operations Improvement Lead and supports our Operations team by improving the systems and processes that keep the business running smoothly. Your goal is to proactively troubleshoot and investigate system issues, implement root‑cause solutions to prevent reoccurrence, and identify opportunities to improve overall system performance, efficiency, and user experience.

Key Responsibilities:

• Investigate, troubleshoot and perform root cause analysis on operational and system issues, documenting findings clearly.
• Review and analyse current system performance while supporting system change initiatives through process documentation and UAT activities.
• Ensure new systems and integrations are operationally sound by establishing monitoring, alerts and clear system ownership to protect system health and customer experience.
• Build strong internal and external stakeholder relationships to support system changes, provide regular reporting on projects, issues and changes, and assist with change management as Operations transitions to new ways of working.
• Ensure Change Advisory Board (CAB) governance requirements are followed, approvals are obtained, and changes are formally signed off.

Qualifications

You enjoy driving meaningful change and bring proven experience improving systems and processes to deliver better outcomes. With a strong focus on continuous improvement, you’re looking to be part of an organisation where logical thinking and creative problem‑solving are genuinely valued.

• Tertiary qualification in Computer Science, Business Information Systems, or a related discipline (or equivalent experience).
• Experience with Work Order Management systems, or equivalent/relevant platforms such as field service management, enterprise asset management, inventory management, or metering systems, is highly regarded.
• Strong problem‑solving skills with a focus on continuous process improvement and faster issue resolution
• High attention to detail and accuracy, with the ability to produce clear, well‑structured documentation
• Ability to take ownership of issues and improvement initiatives through to completion
• Excellent written and verbal communication skills, with proven experience engaging customers
• Strong drive and perseverance to deliver business outcomes

Additional Information

This role is offered as a 12‑month fixed‑term contract, covering a period of parental leave.

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.

Sound exciting? Apply now and be part of a team that's shaping the future of energy.