Operations Coordinator at Intelcom in Kelowna, British Columbia, CA

Core Duties: 

• Assist in unloading trailers and verify freight against manifests 

• Scan, sort, and process packages, including defective items and returns 

• Conduct van audits and support sorting operations 

• Support and assist shipping, receiving, dispatching, and inventory management 

• Support and maintenance warehouse systems and ensure operational efficiency. 

• Process returns and complete required documentation in accordance with SOPs 

• Handle customer pickups and (front desk assistance to customer) 

• Resolve delivery issues by following SOPs and coordinating with relevant teams 

• Escalate special cases to management when needed 

• Print labels and prepare required documentation 

• Process broker returns and return-to-clients shipments 

• Prepare daily reports and maintain accurate records 

• Perform data entry tasks as needed. 

• Train and mentor new employees 

• Collaborate with Operations teams to uphold quality standards 

• Complete supervisor-assigned tasks as required 

• Maintain a clean, organized and hazard-free work environment 

• Comply with all Health & Safety protocols 

• Provide support for clients and IDCs 

• Respond to customer inquiries via phone and email 

• Process customer service email requests 

• Other duties as assigned 

Work Environment: Fast-paced warehouse setting with shift-based schedules.