Field Service Solutions Specialist - HVAC at Integra… · Houston

Location: Houston, TX Department: DEPTEC The Opportunity As the Field Service Solutions Specialist - HVAC at Integra, this role serves as the lead technical authority and solution architect for HVAC systems tied to modular data-center and mission-critical infrastructure deployments. Embedded across manufacturing and delivery locations, this position drives HVAC technical excellence, supports commissioning and field performance, assists the field service organization, and promotes continuous improvement across factory design, installation, testing, and after-sales support. What you will do? Embedded Factory & Equipment SME Be stationed (embedded) at Integra’s manufacturing/assembly facilities (e.g., Akron, Harrow, Houston) to build deep knowledge of HVAC equipment produced for our modular systems. Support factory testing, commissioning, and QA processes — ensuring HVAC systems meet performance and reliability standards prior to release. Provide feedback to design and manufacturing teams on recurring issues, design improvements, and lessons learned from field performance. Field Support & Technical Escalation (L2) Serve as the Level 2 technical escalation point for field service operations (where Level 1 support is provided by field leads). Provide remote and on-site troubleshooting, diagnostics, and resolution support for complex HVAC problems encountered in the field. Travel to customer and site locations, as needed, to support field teams and ensure successful system performance. Installation, Maintenance & Repair Oversight Oversee and participate in installation, commissioning, preventive maintenance, repairs, and performance tuning of HVAC systems delivered by Integra. Ensure compliance with codes, manufacturer specifications, and Integra’s safety standards (SafeState). Integra Mission Crititcal Document all service work, findings, repairs, and recommendations in clear, detailed service reports or commissioning records. Training & Development of Field Service Team Lead the design and delivery of technical training (factory-based and field-based) for new and existing Field Service Technicians. Coach, mentor, and reinforce best practices on-site — ensuring consistency, quality, and adherence to safety and service standards. Drive continuous improvement of the training program: update training materials, integrate lessons learned, and adapt to new equipment or technologies. Client, Vendor, and Stakeholder Interface Act as the technical representative for Integra’s Field Service group during complex customer or vendor calls and escalations. Communicate clearly and effectively about system conditions, root-cause analyses, recommended solutions, and action plans. Collaborate with engineering, manufacturing, project management, and quality assurance teams to resolve systemic issues, coordinate improvements, and align on product enhancements. Recruiting & Team Growth Support Support the interviewing, screening, and technical evaluation of new Field Service Technician candidates to help grow and strengthen the team. Provide technical input and feedback in the hiring process to ensure candidate skill sets align with Integra’s high standards. Continuous Improvement & Operational Excellence Proactively identify recurring field and factory challenges and lead root-cause analysis efforts. Implement corrective actions, design changes, and process improvements to enhance equipment reliability, maintainability, and serviceability. Promote and enforce safety, compliance, and documentation standards across all service operations, consistent with Integra’s “SafeState” safety culture. Required Qualifications High school diploma or GED required. Formal HVAC trade school, technical school diploma, or relevant engineering/technical coursework preferred. Additional coursework in controls systems, refrigeration, HVAC design, or building systems preferred. Minimum 5 years of hands-on HVAC field service or service-engineering experience; commercial or industrial environment preferred. Prior experience with mission-critical HVAC systems, data-center cooling, or large-scale commercial HVAC deployments highly desirable. Experience providing technical support on-site and remotely, ideally including escalation-level troubleshooting, commissioning, or system start-up. Demonstrated experience training or mentoring technicians, developing training materials, or contributing to continuous improvement of service practices. Demonstrated HVAC expertise with ability to support complex commercial or industrial HVAC systems. Strong mechanical aptitude and ability to read technical drawings, schematics, wiring diagrams, refrigeration documentation, and controls documentation. Excellent communication skills with ability to translate technical issues for clients, vendors, and cross-functional teams. Ability to travel frequently to factory sites, customer locations, and field teams, including overnight or extended stays as needed. Industry certifications such as NATE, HVAC Excellence, or recognized trade credentials strongly preferred. Valid driver’s license with a clean driving record required. Preferred Qualifications Additional certifications related to HVAC controls, refrigeration, or building systems preferred but not required. EPA Section 608 Certification required; universal certification preferred. How we support you We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future. Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions. Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being. Security and peace of mind – Life and disability insurance programs that provide protection when it matters most. Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs. Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance. Investing in your growth – Education assistance and tuition support to help you build skills and advance your career. Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence. Come build with us At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners. What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter. Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here. Equal Opportunity Statement Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com