Senior Training Consultant Commercial Lines at Intact · Calgary

Senior Training Consultant Commercial Lines Location: Calgary, Alberta, CAN Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 80,700 - 98,700 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 10% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We’re building a unified National Claims Learning & Development (L&D) team to deliver market-leading learning that is innovative, consistent, and scalable. Are you a seasoned Commercial Property Claims professional? We are seeking a Senior Training Consultant (Commercial Lines) to lead the development and delivery of practical, performance-focused learning that strengthens technical capability across our claims organization. This is a hands-on role for someone who understands claim realities, and can translate that experience into clear coaching, tools, and training that drives consistent file quality and results. Location: The position is open in all of our offices across Canada. What you’ll do here: Lead and deliver technical learning programs with a strong focus on Commercial Property claims (coverage, investigation, estimating, liability, file handling, documentation, and settlement practices). Create and update training content that reflects real-world adjusting scenarios, internal standards, and best practices. Support onboarding and upskilling through workshops, case studies, file reviews, job aids, and coaching. Partner with Claims Leaders and key stakeholders to identify performance gaps and prioritize training that improves outcomes. Define learning objectives and measure effectiveness using feedback, assessments, audits, and performance metrics. Continuously improve training materials, workflows, and enablement resources to increase consistency, efficiency, and customer outcomes. Bring in external industry trends and practices to keep technical content current and relevant. What you bring to the table: 3+ years of Commercial Property claims adjusting experience (carrier, independent adjusting firm, or equivalent). Strong technical capability in commercial property file handling, including complex coverage interpretation and end-to-end claim management. Ability to translate technical knowledge into clear guidance and practical learning experiences (formal training experience is helpful, but not required). Strong communication skills and credibility with adjusters and leaders; confident presenting to groups. Organized and self-directed, with the ability to manage multiple priorities and deliver on deadlines. Continuous-improvement mindset focused on measurable results. English/French bilingualism is an asset. #LI-Hybrid Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. Additional Locations: Vancouver, British Columbia, CAN, St. John's, 10 Factory Lane, Toronto, 700 University Avenue, Edmonton, Alberta, CAN, Mississauga, 2 Prologis Blvd, Dieppe, 1040 Champlain Street, Dartmouth, 20 Hector Gate