Senior IT Business Analyst, AI Engineering Team at Intact · Montréal

Senior IT Business Analyst, AI Engineering Team
Location: Toronto, Ontario, CAN
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
94,200 - 115,200
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
12%
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role
Our AI Engineering Team is looking for a Senior IT Business Analyst to drive the delivery of AI and LLM products.
In this pivotal role, you will bridge stakeholders, data scientists, and engineering teams by providing expert requirements management and rigorous release oversight in a fast-paced agile environment.

What you’ll do here:

Requirements & Backlog Management:
Advanced Documentation: Own the end-to-end documentation lifecycle, including high-fidelity functional and non-functional requirements, global test strategies, and comprehensive case studies.
Backlog Excellence: Masterfully manage and groom the product backlog, ensuring work is prioritized and sequenced to align with roadmap commitments and release timelines.

Release Management:
Deployment Orchestration: Coordinate complex software deployments across dev, test, stage, and prod environments in close partnership with DevOps and engineering.
Readiness & Quality: Facilitate critical go/no-go checkpoints, ensuring all validation, security gating, and approvals are secured for high-quality, predictable rollouts.
Post-Release Governance: Lead production verification, incident triage support, and "lessons learned" sessions to continuously iterate and improve the release lifecycle.

Cross-Functional Communication & Leadership:
Stakeholder Influence: Act as a high-level liaison across AI Engineering, DevOps, QA, and Product teams to ensure seamless end-to-end production rollouts.
Agile Leadership: Lead agile ceremonies, driving efficiency and clarity within the engineering team.
Technical Diplomacy: Collaborate with architects to navigate technical designs and security requirements, providing clear answers for complex gatings.

What you bring to the table:
At least 6 years of experience in IT as a Business Analyst, with a minimum of 2 years in a Senior BA or Product Owner role specifically within AI product development or highly mature agile environments.
Strong foundational knowledge in AI, Data Science, and LLM applications.
A deep understanding of the technical aspects of design and development, with expert-level command of Jira, Confluence, and Microsoft Teams.
Bachelor’s degree in software engineering, computer science, related field or any combination of equivalent education and experience.
CBAP, CSPO, or CPOA certification is an asset.
Exceptional presentation and workshop facilitation skills, with the ability to translate complex technical concepts for non-technical stakeholders.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
Additional Locations: Montréal, Quebec, CAN